Referral and Scheduling Coordinator

About the role

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. This role performs varied activities and moderately complex administrative/operational/customer support assignments, including computations. The coordinator gathers and communicates all relative information and preparation instructions to patients and referring providers. Work is typically semi-routine, with some latitude over prioritization and timing, and is performed under minimal direction. This role reports to the Medical Referrals Supervisor.

Responsibilities

• Schedule and pre-register patients for exams and procedures with specialists and providers outside of the primary care physician's office
• Gather and communicate all relative information and preparation instructions to patients and referring providers
• Perform varied administrative, operational, and customer support assignments
• Perform computations related to referrals and scheduling
• Interpret area/department policy and methods for completing assignments
• Follow standard policies and practices with opportunity for interpretation and independent discretion
• Maintain professional communication at all levels within the organization and with patients

Required Qualifications

• Minimum of 2 years of hands-on referral healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel, and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities at all levels within the organization and with patients
• Must be part of the company's Tuberculosis (TB) screening program and be screened for TB if selected
• Passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• 3 years of Referral experience
• Healthcare leadership experience
• Bachelor's degree in healthcare or business administration
• Knowledge of ICD 10 and CPT coding
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

Schedule

Monday – Friday, 8:00 AM to 5:00 PM

Location

Onsite in New Smyrna Beach, FL, with occasional travel needed to Port Orange, East Port Orange, DeLand, and Orange City.

Pay

$40,000 - $52,300 per year, plus eligibility for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off including paid time off, company and personal holidays, and paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance