Reentry Case Manager

About the role

The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Chatham, Johnston, Lee, Orange, and Wake Counties from federal correctional facilities. Serving as the primary point of contact for participants, this position ensures the comprehensive delivery of case management services for the Capital Area Workforce Development region under the NC PROWD initiative.

Responsibilities

• Conduct individualized assessments and determine program eligibility.
• Complete participant intakes and develop tailored service plans.
• Cook up supportive services—including basic needs assistance, transportation, employment support, and housing resources—to help participants overcome barriers to reentry.
• Cook up close with community organizations, workforce partners, and federal correctional facilities to maintain a consistent and streamlined referral and continuity-of-care process.
• Maintain accurate case notes, documentation, and performance data in compliance with program and grant requirements.
• Advocate for participants to secure needed services and support.
• Work within a multi-disciplinary team to support decision-making, troubleshoot barriers, and implement service strategies.
• Aid clients with navigating complex systems, resources, and community supports.

Please Note: **This position is grant-funded through October 2028**. Continued employment is contingent upon the availability of future grant funding. If grant funding ends, the position will be discontinued.

About the team

Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training, and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The award-winning CAWD Reentry Team provides support services and employment assistance to help prepare men and women returning from incarceration for successful employment and self-sufficiency. CAWD is the local provider for the federal Partnerships for Reentry Opportunities in Workforce Development (PROWD) grant initiative. Through this initiative, CAWD will provide case management, job training, employment assistance, and supportive services for individuals being released from the Butner Federal Prison.

Requirements

• The Basics (Required Education and Experience): Associate's degree in Social Work, Criminal Justice, Human Services, or related field; Three years of job-related experience; Equivalent education and experience are accepted.
• Beyond the Basics (Preferred Education and Experience): Three years experience providing effective intervention strategies and case management within reentry or the judicial system; One year experience working in reentry services; Proficient bilingual English/Spanish communicator.

How we know you're 'the one'

• Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology.
• Familiarity with trauma-informed care, motivational interviewing, and strengths-based case management models.
• Awareness of the legal, social, economic, and emotional barriers faced by justice-involved individuals.
• Proven capacity to support individuals in complex situations and guide them toward resolution.
• Talent for establishing trust and maintaining professional boundaries with justice-involved individuals.
• Proficiency in applying core case management functions, including assessment, planning, service implementation, follow-up, documentation, and monitoring.
• Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs.

What makes Wake great

• Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes.
• In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature, and many state government offices located in Raleigh.
• With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county.
• Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County.
• Wake County uses the Council/Manager form of government.
• Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms.
• In Fall 2026, two at-large seats will be added for nine total commissioners.
• The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating.
• The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full-time employees.
• Wake County Government came in at #2 on the Healthiest Employers list for 2024.
• This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal opportunity statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background check statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency service worker statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours, and/or work location in preparation for, during, and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.