Reemployment Support Assistant (Austin)

Who We Are

Texas Workforce Commission connects people with careers across the state. Based in Austin, we have offices statewide. We are a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

Who You Are

A meticulous professional with a keen eye for detail. Proactive and collaborative team player with excellent communication and presentation skills.

What You Will Do

• Perform complex (journey-level) consultative services and technical assistance work.
• Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
• Develop, implement, or interpret policies and procedures in a public or private agency.
• Conduct reemployment services workshops for Unemployment Insurance (UI) claimants.
• Recommend and coordinate activities to produce a more effective support team.
• Provide outstanding customer care.
• Gather facts and develop reports on RESEA compliance and potential eligibility issues.
• Review, respond and report on compliance with reemployment services.
• Perform related work as assigned.

You Qualify

• One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
• Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit

• Knowledge of training techniques.
• Knowledge of TWC rules, regulations, policies, and procedures.
• Experience using Microsoft Teams, Word, Outlook, PowerPoint, and WorkInTexas.com.
• Ability to research and prepare reports.
• Ability to gather, assemble, correlate and analyze facts.
• Prior customer service experience.
• Excellent verbal and written communication.

You Gain

• A Family Friendly Certified Workplace.
• Competitive starting salary: $4,473.73 – $4,723.73/month.
• Defined Retirement Benefit Plan.
• Optional 401(k) and 457 accounts.
• Medical Insurance.
• Paid time off, including time for vacation, sick and family care leave.
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

How To Apply

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search).