Tech Support Associate - Austin

About the Role

Accenture is seeking an IT Technical Support Associate to join our team in Austin, TX. This role is responsible for providing high-value IT services to our customers, ensuring technology supports business objectives, and delivering customer excellence.

Responsibilities

• Influence the customer experience for technology interactions in the local office.
• Manage IT incident, problem, and service requests, driving resolution and root cause analysis within SLAs.
• Provide IT support for events such as new joiner inductions, VIP meetings, and videoconference events.
• Ensure knowledge of core CIO IT products and services, communicating use cases and suggesting cost-efficient solutions.
• Gather feedback on products and services, escalating to leadership as needed.
• Manage technology assets, ensuring compliance with asset management policies and processes.
• Build trust-based relationships with customers, acting as the Technology Services customer champion.
• Proactively seek opportunities to meet or exceed service delivery quality and consistency.

Requirements

• Less than 1 year of experience with Customer Technical Support.
• Less than 1 year of experience with Customer Experience Management.
• Less than 1 year of experience in Service Desk or Desktop Support.
• Less than 1 year of experience working with ITIL software such as ServiceNow or Remedy.
• Less than 1 year of hands-on experience with Microsoft Windows 10, Windows 11, OSX, and O365 support.
• Strong communication skills to interface with non-technical stakeholders, senior leadership, and executives.
• High School Diploma or GED.

Qualifications

• CompTIA Certifications (preferred).
• ITIL Foundations Certification (preferred).
• Customer Satisfaction experience (preferred).
• Quality Assurance (QA) experience (preferred).
• Technical degree or certifications (preferred).

Skills

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Pay

Compensation varies depending on factors such as office location, role, skill set, and experience. The hourly salary ranges for specific locations are as follows:

• California: $21.68 to $48.22
• Colorado: $21.68 to $41.63
• Connecticut: $21.68 to $41.63
• District of Columbia: $23.13 to $44.33
• Illinois: $20.10 to $41.63
• Maine: $18.51 to $35.48
• Maryland: $21.68 to $41.63
• Massachusetts: $21.68 to $44.33
• Minnesota: $21.68 to $41.63
• New York: $20.10 to $48.22
• New Jersey: $23.13 to $48.22
• Ohio: $20.10 to $38.56
• Virginia: $20.10 to $44.33
• Washington: $23.13 to $44.33

Accenture offers a market-competitive benefits package, including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.