Customer Assistance Manager (Austin, TX)

About the role

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform.

Our asset management department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.

Responsibilities

The ideal candidate will be provided training and place the highest emphasis on exceptional customer service and professionalism. Our Day-to-day responsibilities include:

• Ensure regional operations and logistics are efficient and effective
• Analyze performance trends to identify ways to maximize results
• Provide professional and courteous service to customers, regardless of circumstances
• Off-load merchandise returns and assist with collections support as needed
• Sit or stand, bend, push/pull, climb and reach

This position requires up to 95% travel to customers' residences.

Requirements

• High School Diploma or GED required
• Bilingual (English/Spanish Fluency) is a strong plus, but not required
• Must be at least 21 years old
• A valid driver’s license and a driving record that meets company standards are required
• Prior management and collections experience
• Previous warehouse, logistics, laborer and driver experience is helpful
• Previous experience in customer service or sales strongly preferred
• Must maintain a professional appearance
• Superb communication skills; written and verbal
• Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
• Experience in handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred

Benefits

• Competitive Compensation
• Guaranteed $500 a month in bonus for the first 90 days
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching