Reemployment Services and Eligibility Assessment Program Facilitator

About the role

The Vermont Department of Labor's mission is to improve the lives of working Vermonters. We are seeking an organized, results-driven individual who approaches each workday with an OPERATIONAL EXCELLENCE mindset. The individual in this role will provide compassionate service with professionalism and integrity in all interactions. Ensuring equity, access, and belonging for all staff and customers is an expectation of this position.

Responsibilities

• Promote and connect customers to Vermont Department of Labor Workforce Development and partner services.
• Assess customer needs and effectively connect individuals to appropriate workforce, training, education, supportive service, and community-based resources that support successful re-employment outcomes.
• Conduct initial and subsequent fact-finding interviews with claimants and involve analytical inquiries requiring technical knowledge related to Unemployment Insurance eligibility, compliance, and RESEA program requirements.
• Provide information, access, and referrals to an array of Vermont Department of Labor Workforce Development services and re-employment-focused programs.
• Support customers in developing individualized employment and service plans aligned with their employment goals and barriers to re-employment.
• Perform significant data entry, documentation, and comply with technical programmatic reporting requirements.

Requirements

• Bachelor's degree AND three (3) years or more of experience in either: employment services, human services, human resources, or vocational counseling.
• OR Associate's degree AND five (5) years or more of experience in either: employment services, human services, human resources, or vocational counseling.
• OR High School diploma or equivalent AND seven (7) years or more of experience in either: employment services, human services, human resources, or vocational counseling.

Qualifications

• A strong understanding of local, regional, and statewide community resources is essential.
• Significant data entry, documentation, and compliance with technical programmatic reporting requirements are essential components of this position.
• Accurate and timely documentation is necessary to demonstrate customer engagement, continued eligibility, compliance with Unemployment Insurance requirements, and adherence to RESEA program standards.

Skills

• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information.
• Proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving skills.

Benefits

The State of Vermont offers a comprehensive benefits package that includes:

• 80% State paid medical premium and a dental plan at no cost for employees and their families.
• Work/Life balance: 11 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition Reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low cost group life insurance.
• Incentive-based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

Pay

Details on pay will be provided upon hire.

Schedule

The RESEA Facilitator will be based in Burlington and requires in-office work five days per week from 7:45 a.m. to 4:30 p.m., with occasional statewide travel required for staff trainings and meetings.