Re-Entry Program Facilitator

About the role

This full-time position is based around the Indianapolis area, the general range for this position is $22-$25/hr. and includes full benefits.

Responsibilities

• Follows and delivers the curriculum of the New Beginnings Program (NBP) and manages a caseload of NBP participants.
• Directly coordinates with the assigned NB Coach and/or the Coach.
• Identifies service events in the community and works with the leadership team to facilitate activities for training hourly employees in the program in order to improve employability.
• Ensures accurate accounting of graduation records in their assigned region.
• Acts as the first point of contact for delivering lesson plans, identifying barriers through classroom relationships, and creating a safe environment for discussions.
• Networks with community members to identify potential service events for NBP participants.
• Captures, collects, and reviews customer satisfaction surveys.
• Learns and participates in the evaluation and continuous improvement of the NBP and ways to create and build upon community partnerships.
• Aids in the interviewing and hiring process for NBP participants.
• Performs liaison functions with referral to assigned coach. Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution.
• Organizes and presents job readiness preparation either one-on-one or in small groups.
• Participates in singular and group conferences in evaluating case problems and skill improvement.
• Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.
• Aids participants in assessing community resources, wrap-around services, and making appropriate referrals to their assigned coach.
• Assists participants in assessing risk factors/needs and delivering effective support.
• Aids participants in improving work behaviors and skills acquisition to enhance their success with employment.
• Coordinates one-on-one follow-ups with participants to continually monitor their efforts and measure progress.
• Makes recommendations to provide guidance and counseling.
• Generates status reports and makes adjustments as needed.
• Effectively leverages internal, professional, and community networks to drive results.
• Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.
• Maintains and tracks accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements.
• Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
• Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.
• Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.
• Conducts regular employment progress reports.
• Performs worksite evaluations to establish potential accommodations.
• Participates in continuing professional development relevant to the goals of the position.
• Participates in staff meetings.
• Attends community meetings as related to the identified goal.
• Promotes the NBP to create community awareness for participant recruitment/enrollment.

Qualifications

• Bachelor's degree preferred.
• Skilled at organizing, monitoring, and evaluating programs, including writing policies and procedures, mapped to business goals that improve organizational performance.
• Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems.
• Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs.
• Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries.
• Creates and maintains a safe environment for open discussions.
• Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support.
• Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
• Instructs – teaches, coaches, and mentors participants using appropriate training methods and motivational techniques.

Skills

• Communication Skills
• Client Engagement
• Building Collaborative Relationships
• Outcome-Oriented
• Instructing

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Parenting and sabbatical leaves
• Life, dental and vision insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retail options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Daily pay options available