Program Support Facilitator

Overview of Our Programs

In Memphis, over 45,000 young adults are out of school and out of work, and only 1% will be on the path to a living wage by the time they are 28. Though eager to build a better future, they face steep barriers including inadequate workforce preparation and limited financial support. Though there are quality jobs available, there simply aren’t enough to meet demand.

Position Responsibilities

The Program Support Facilitator will work alongside TCB staff and lead instructors to create a positive, engaging, and accountable learning environment. This individual will provide classroom support, assist with facilitation, track participant engagement and attendance, support program logistics, and help young adults navigate their experience throughout the program.

Position Details

• Temporary, part-time position
• Approximately 25-30 hours per week
• Typical schedule: Monday - Thursday, approximately 8:00 AM - 2:00 PM, plus a few hours on Fridays
• Four-week program delivery period
• Additional paid weeks for training, preparation, and post-program follow-up
• Compensation: $40/hour
• In-person in Memphis, TN
• Strong performers may have the opportunity to return for future cohorts throughout the year

Your Role in Programming

• Program Facilitation & Participant Support
• Support lead instructors in facilitating workshops, activities, and professional development sessions
• Help create an engaging, inclusive, and supportive learning environment
• Build positive relationships with participants and provide encouragement and accountability
• Aid in small-group activities, discussions, and participant coaching
• Support participant progress and engagement throughout the program
• Program Operations & Logistics
• Cook up classroom setup, materials, technology, and daily logistic
• Track attendance, participation, and engagement
• Maintain accurate program records and documentation
• Serve as a point of contact for participant questions and basic support needs
• Assist with program setup, breakdown, and day-to-day operations
• Team Collaboration
• Work closely with instructors, coaches, and program staff
• Provide timely updates regarding participant engagement and concerns
• Support recruitment, orientation, and program closeout activities as needed
• Contribute to a positive team culture focused on helping young adults succeed

Who We're Looking For

• The ideal candidate is an experienced facilitator who can command a classroom, build strong relationships with young adults, and maintain high standards for engagement and accountability.
• Minimum of 2 years of experience facilitating workshops, trainings, classrooms, youth development programs, workforce development programs, or other structured group learning experiences
• Demonstrated experience leading groups of 15+ participants and maintaining engagement across multiple hours of instruction
• Strong presentation and facilitation skills, including the ability to adapt content and delivery based on participant needs and learning styles
• Experience building productive relationships with young adults while balancing support, accountability, and professionalism
• Ability to manage classroom culture, address challenging participant behaviors, and maintain a positive learning environment
• Bachelor's degree or equivalent combination of professional, military, educational, nonprofit, or workforce development experience

Selection Process & Timeline

• Phase 1: Applications Open: Immediately
• All candidates should submit a resume AND short answer responses
• Strong candidates will be selected for a 15-minute phone screen
• Phase 2: Final Round Interviews
• Selected finalists will participate in an in-person interview in mid-July
• Finalists will complete a brief mock facilitation/presentation exercise as part of the interview process
• Hiring Decisions - Final decisions communicated on a rolling basis

Program Facilitation

August 17 - September 10

Ongoing Friday Facilitation

September 18 - October 23