Reduction Team Lead

About the Role

The Reductions Team Lead supports the Reductions Manager in the day-to-day operations of the Reductions Department. This role is responsible for training, quality assurance, workflow coordination, reporting, productivity monitoring, and team development. The Team Lead helps ensure consistent application of department procedures, supports team members in meeting performance expectations, and promotes operational efficiency and service excellence.

Compensation is paid on an hourly basis. In addition, eligible In-Person Reductions Case Managers may have the opportunity to participate in the Company's bonus program, subject to applicable eligibility requirements, performance metrics, and program terms.

This position does not provide legal advice, establish legal strategy, or perform duties reserved for licensed attorneys. All work must be performed in accordance with firm policies and under appropriate attorney supervision when required.

Responsibilities

• Lead onboarding, training, and coaching for the Reductions team.
• Monitor productivity, KPIs, and workflow performance.
• Conduct case and call audits to ensure quality and compliance.
• Prepare reports, dashboards, and performance metrics for leadership.
• Identify process improvements and support operational efficiency.
• Promote accountability, teamwork, and high performance within the department.

Requirements

• Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm.
• Minimum 1 year of experience leading, training, mentoring, or supervising team members.
• Bilingual English and Spanish proficiency.
• Strong experience using case management software, reporting tools, and productivity tracking metrics.

Preferred Qualifications

• Experience with Litify or Salesforce.
• Experience auditing case files and employee performance.
• Experience managing high-volume reductions workflows.
• Demonstrated success improving team productivity and process efficiency.

Schedule

Full Time (8:30 AM - 5 PM EST), 5 days a week in-office.

Location

7900 NW 154th Street, Suite 101, Miami Lakes, FL 33016

Benefits

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Company Values

• Faith – We act with integrity, honesty, and purpose in everything we do.
• Accountability – We take ownership of our work, our commitments, and the results we deliver.
• Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.
• Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
• Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.
• Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
• Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.