RedLion Retail Store Manager - College Station

About the role

Join one of the fastest-growing telecommunications companies in the country. We're hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences. This role is ideal for retail leaders who thrive in fast-paced, high-volume environments. You'll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.

Who We Are

We are a rapidly expanding branded partner for Optimum - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across multiple states. You'll work in our retail stores, helping residential customers connect with the essential services above.

Responsibilities

• Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance
• Upsell and cross-sell products to maximize sales opportunities
• Analyze performance data, identify trends and gaps, and act on growth opportunities
• Partner with marketing on local events, promotions, and seasonal campaigns
• Recruit, hire, train, and develop a high-performing sales team
• Build a collaborative, accountable, performance-driven culture focused on recognition and results
• Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally
• Keep the team current on products, promotions, technology updates, and company expectations

Requirements

• 3–5 years of retail management experience in wireless, broadband, or consumer electronics
• Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high-performing retail teams is a plus
• Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers
• Flexible availability, including evenings, weekends, and holidays
• Reliable transportation and willingness to travel within a 35-mile radius
• Eligibility to work in the United States
• High school diploma or GED; Associate or Bachelor’s degree a plus
• Proficiency with Microsoft Office a plus
• Fluency in Spanish a plus

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid training and onboarding
• Paid vacation, sick time, and personal days
• Internal promotions & advancement opportunities
• Employee-exclusive growth & rewards programs, including:
  • Milestone Program – Recognition and rewards at every stage of your leadership journey
  • Winners Circle – Annual all-expenses-paid trip for top performers