Recruitment Specialist 631424

About the role

The Recruitment Specialist is responsible for all matters pertaining to student outreach and recruitment for Oklahoma State University-Oklahoma City. The objectives of this position are to plan, implement and evaluate programs and activities to recruit prospective students for admission and enrollment; identify target markets and support implementation of the marketing/recruitment plan; assist students through the application/admission process; and represent the institution both on and off campus to students, parents, counselors, and other individuals and organizations.

Responsibilities

• Aid prospective students in the college decision-making, application/admission and enrollment process.
• Communicate information to prospective students and other stakeholders regarding educational/career opportunities, the processes involved with becoming a student, and support resources.
• Manage the prospective student communication plan.
• Respond to inquiries from prospective students using, but not limited to, telephone, email, social media platforms, and CRM system.
• Recruit prospective students by making high school/career technology center visits, attending college fairs and participating in community events where a college recruitment presence is appropriate.
• Prepare and deliver specialized presentations for target audiences on a variety of topics related to the institution and higher education.
• Ensure that data related to prospective students is collected, entered and maintained in a manner that effectively supports student relationship management and increases applicant yield.
• Cultivate relations with high school/career technology center personnel, community organizations and other stakeholders.
• Serve as a liaison/point of contact to assigned local high schools and community organizations.
• Serve as lead to recruit populations within an assigned specialty area such as special at-risk populations, concurrent high school, career tech or other diverse populations and lead such initiatives as podcast host, social media events, or grant funded event planning/record keeping.
• Provide backup to other activities that other Recruitment Specialists lead as needed.
• Assist with special events and activities to bring prospective students and other constituent groups to the campus.
• Collaborate with other units on campus to develop, implement and assess activities designed to support an integrated marketing and recruitment strategy.
• Aids in the development of printed marketing materials and management of content on webpages and social media sites.
• Participates in community and professional organizations as a representative of OSU-OKC when applicable.
• Supports the Admissions Office by assisting with evaluating incoming documents and processing applications for admission and occasionally frontline operations.
• Trains and supervises student employees and volunteers as needed.
• Assists in campus-wide retention efforts as applicable to this position.
• Participates in departmental documentation and process improvement efforts, including creation of process libraries, standard operating procedures, determining key performance indicators, etc.
• Completes all mandatory training and participates in a minimum of two professional development each year.
• Performs other duties as assigned.

Requirements

• Education Required: Bachelor's Degree or equivalent related experience with an Associate Degree.
• Experience: Minimum of three years progressively responsible work experience. Experience working in a fast-paced and customer service rich environment. Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision. Knowledge and experience in recruiting/sales and/or college recruitment. Some experience related to customer relationship management, preferably through the utilization of electronic communication tools.

Qualifications

• Knowledge and experience in recruiting, public speaking, event planning, marketing/public relations or other related field.
• Superior written and verbal communication skills.
• Experience working with college recruitment.
• Extensive experience related to customer relationship management, preferably through the utilization of electronic communication tools (CRM system).
• Knowledge of college admissions process.

Skills, Proficiencies, And/or Knowledge

• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Ability to develop and deliver a wide variety of presentations to both small and large groups.
• Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Experience providing excellent customer service.
• Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
• Ability to make appropriate recommendations based on logical and justifiable reasoning.
• Demonstrated coordination, planning, and organizational skills.
• Ability to set goals and reach those goals.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads and public/student contact.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) and CRM systems.
• Have an understanding of role in support of campus semester plans.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

Physical Requirements

• Extended periods of sitting, talking and listening.
• Significant amount of public contact, in person, by telephone, via email, and various communication platforms.
• Extensive travel within Oklahoma, primarily in the Oklahoma City and surrounding area, is required.
• Extended periods of standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing, pulling, climbing stairs, kneeling, stooping, crouching, and crawling.
• Extended periods of sitting, standing, walking, bending, reaching, pushing,