Recruitment Manager

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the role

We’re changing the way people think about customer care, and we need your help! We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

Responsibilities

• Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
• Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
• Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
• Support and help implement people-related change initiatives and recruiting deliverables
• Support the development of strategic online recruiting presence – e.g., Job Bank, Monster, LinkedIn, Facebook, etc.
• Track and report recruitment acquisition statistics while producing accurate and relevant metrics
• Coach team members on development needs, career growth and learning opportunities
• Help with special projects as needed

Requirements

• Certificate or degree in Business with a major in Human Resources
• 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
• The ability to self-manage daily duties and time in a fast-paced, always changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• Creative problem solving and project management skills, with an eye for detail
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• A service-oriented attitude with the ability to adapt to change and innovation
• A strategic mindset with the ability to plan and execute for a desired result

Benefits

• Industry-leading medical, vision, and dental benefit plans paid by the employee
• Paid time off and sick time leave benefits (where applicable by legislation)
• Amazing career growth opportunities