Recruitment Manager

About the Role

We're looking for a driven, hands-on Recruitment Manager to lead patient recruitment operations and drive consistent, high-quality enrollment across a portfolio of clinical trials. This role blends direct patient engagement, team leadership, marketing oversight, and data-driven performance management — ideal for someone who thrives on ownership and applies structured thinking in a fast-moving, multi-study environment.

Responsibilities

• Recruitment Operations
  • Own recruitment activity across all active trials, ensuring enrollment volume, protocol compliance, and visit readiness
  • Conduct direct patient recruitment via phone, text, and email — screening for eligibility and guiding patients from first contact through enrollment
  • Maintain accurate CTMS documentation and keep sponsor/CRO recruitment portals current
• Team Leadership
  • Lead and coach a team of Patient Recruitment Specialists, building a culture of accountability and continuous improvement
  • Set individual goals, conduct performance reviews, and provide ongoing feedback
  • Interview, hire, and train new team members
• Reporting & Analytics
  • Track and report recruitment KPIs weekly at recruiter, protocol, and indication level
  • Monitor campaign effectiveness — cost-per-randomization, screen fail rates, yield by source
  • Use data to drive ongoing enrollment optimization
• Marketing & Campaigns
  • Develop and execute per-protocol advertising campaigns independently and with outside vendors
  • Own the recruitment advertising budget, allocating spend for maximum ROIS
  • Secure IRB approval for all patient-facing materials and keep site/trial web pages current
  • Maintain a social media content calendar to sustain patient engagement
• Compliance
  • Operate in accordance with GCP, protocol requirements, and applicable regulatory standards

Requirements

• Bachelor's degree preferred (health-related field a plus); equivalent experience considered
• Prior experience in a clinical research environment strongly preferred
• Proven people leadership — experience managing, coaching, and holding a team accountable to KPIs (individual-contributor-only recruitment experience is not a fit)
• Comfort engaging directly with senior clinical stakeholders (medical directors, heads of clinical operations)
• Digital/print marketing or social media experience a plus
• Proficiency with CRM platforms (HubSpot, Salesforce) and CTMS systems
• Strong project management, communication, and interpersonal skills
• Working knowledge of clinical trial processes, disease states, and GCP principles

Benefits

• Medical, dental, and vision coverage
• HSA/FSA options
• Company-paid life and disability insurance
• 401(k) with company match
• PTO and paid holidays
• Employee Assistance Program