Recruiting Supervisor-Driver Hiring Center

Position Summary

The Recruiting Supervisor - Driver Hiring Center will lead a team of individuals responsible for driver recruiting and hiring efforts for Penske Logistics. This role will have an assigned geography/group of accounts and will ensure a white glove candidate experience, full support of business recruiting needs, and meet established compliance requirements.

Major Responsibilities

• Manage daily operations of Driver Hiring Specialists, ensuring proper prioritization of recruiting needs, distribution of workload, ensuring all tools and processes are functioning to ensure business continuation.
• Aid in issue resolution and promote behaviors that enhance customer satisfaction.
• Ensure strong and efficient collaboration between Operations leaders, HR leaders, and all Recruiting team members to ensure alignment to staffing needs and activities.
• Affirm Driver Hiring Specialists are consistent in their approach to following the recruiting process at Penske, verified through audits, assessments, and customer feedback.
• Oversee all necessary team management activities including hiring, performance management, associate relations, expense report management, training and company program compliance.
• Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.
• Conduct candidate driving record and background screening reviews under Penske’s established guidelines, ensuring accuracy, integrity, and risk mitigation in decision making.
• Serve as a Penske staffing process and systems subject matter expert for contact center technologies including hardware, call routing applications (NICE), telephony systems, Salesforce.com, CRM and marketing tools, and recruiting system Oracle Enterprise.
• Special Assignments and tasks as assigned by manager or other staffing leadership, such as serving on process improvement teams, coordinating small scope short-term projects, etc.
• Travel to field locations and lead in person hiring events as needed.

Qualifications

• Bachelor’s degree or equivalent years of relevant recruiting work experience and leadership.
• 2+ years of team leadership experience required.
• Prior responsibility for leading a team to execute to defined outputs through training, engagement, coaching, development, and conflict management.
• Demonstrated strong organizational and documentation skills.
• Analytical skills, with the ability to review reports and make recommendations.
• Able to communicate effectively both in-person and through written correspondences and presentations with candidates, peers, managers, and leadership.