Recruiting & Scheduling Coordinator
Position Summary
We are seeking a highly organized, proactive, and solutions-oriented Recruiting & Scheduling Coordinator to serve as a key member of our operations team. This role combines responsibilities across recruiting, scheduling, and office administration to help ensure our clients receive exceptional service while supporting our growing team of caregivers.
Key Responsibilities
Serve as a primary point of contact for incoming calls, emails, and office inquiries.
Maintain organized caregiver, client, and operational records.
Aid in payroll preparation, timesheet review, and billing administration.
Prepare welcome packets, onboarding materials, and other company documents.
Monitor office supplies, equipment, and general administrative needs.
Support leadership with special projects and operational initiatives.
Manage the full-cycle recruiting process, including sourcing, screening, AI interviewing, reference checks, and onboarding.
Create and maintain job postings across multiple recruitment platforms.
Build and maintain a pipeline of qualified caregiver candidates.
Cook interviews and facilitate orientations and communicate effectively with applicants throughout the hiring process.
Conduct background checks, reference checks, and pre-employment verification.
Prepare and maintain caregiver files and onboarding documentation.
Track recruiting metrics and recommend improvements to hiring processes.
Represent the company at job fairs, networking events, and community recruiting initiatives.
Create, manage, and maintain employee schedules to ensure client and operational needs are met.
Coordinate coverage for schedule changes, call-offs, emergencies, and last-minute staffing needs.
Communicate schedule updates promptly and professionally with employees and clients.
Monitor attendance, tardiness, call-outs, and schedule adherence.
Assist leadership with forecasting staffing needs and "hiring for the void."
Maintain accurate scheduling records within company software systems.
Participate in the on-call rotation 2–3 days per week to assist with urgent scheduling matters.
Build strong relationships with caregivers, clients, and community partners.
Address concerns professionally and work toward timely resolution.
Maintain a high level of customer service and professionalism in all interactions.
Collaborate with leadership to improve caregiver retention and client satisfaction.
Qualifications Required
A high school diploma or equivalent.
Minimum 2 years of experience in office administration, recruiting, scheduling, staffing coordination, or a related role.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, Outlook) and business software systems.
Reliable transportation and availability for rotating on-call responsibilities.
Preferred
An associate's degree in Business Administration, Human Resources, or related field.
Experience in staffing, healthcare, home care, logistics, or service-based industries.
Experience with Applicant Tracking Systems (ATS), scheduling software, or CRM platforms.
Payroll, billing, or office management experience.
About Senior Helpers
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
About The Redlands Chamber of Commerce
The spirit of community, history, and culture all help make Redlands a great place to live, work and play. Join us in shaping your career or building your dream team – it's all within reach with the Redlands Chamber of Commerce Workforce Development Department. Let's work together to achieve your goals!