Recreation Supervisor | Full-Time

Overview

The Omni Orlando Resort at ChampionsGate is a four-diamond resort located near 36 championship golf holes and 15 acres of recreation. It offers guests a variety of amenities including walk-out golf, a signature Mokara spa, five restaurants, and 15 acres of pools and recreational activities.

Responsibilities

• Supervise, coach, and motivate Recreation Attendants to deliver warm, anticipatory, and personalized service.
• Oversee daily recreation operations, including pool facilities, cabanas, towel hut, water slides, and activity spaces, ensuring they meet luxury standards.
• Cookordinate, schedule, and actively support seasonal programs, curated guest activities, and signature resort events.
• Ensure all recreation facilities are maintained to the highest standard of cleanliness, safety, and presentation.
• Anticipate guest needs and resolve service concerns promptly with professionalism and discretion.
• Conduct regular inspections of recreation areas, equipment, and supplies; report and address maintenance or safety issues immediately.
• Train new team members in service standards, safety protocols, and operational procedures.
• Manage towel, equipment, and supply inventories, ensuring stock is maintained and properly distributed.
• Enforce recreation guidelines and pool safety standards with consistency, diplomacy, and guest care.
• Support scheduling, task delegation, and communication between team members and management.
• Foster a positive and engaged work environment by promoting teamwork, accountability, and service excellence.

Qualifications

• Minimum 1–2 years of hospitality, recreation, or guest-service experience; prior supervisory experience preferred.
• Strong leadership, communication, and conflict resolution skills.
• Ability to train, motivate, and hold team members accountable while fostering a positive work culture.
• Must be able to obtain and maintain CPR and First Aid certification.
• Highly organized and detail-oriented; capable of managing multiple priorities in a fast-paced, high-volume environment.
• Flexible to work various shifts, including weekends, evenings, and holidays.