Recreation Supervisor

About the role

To provide leadership and overall management support for year round activities departments including the Tube Park, Bungee Trampoline, Hiking Trails and Skating Rink, while maintaining a clean enjoyable atmosphere at all times and ensuring guest compliance with safety regulations.

Responsibilities

• Provide customers with top quality customer service in a friendly and positive manner.
• Assist manager in supervising a team of 20-35 employees.
• Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures.
• Ensure all employees display accurate cash handling skills, perform daily sales and close procedures, and achieve accurate daily deposits according to company and departmental policies and procedures.
• Assist in the resolution of all guest complaints; ensure guest satisfaction.
• Assist with job performance evaluations by observing daily and overall job performance.
• Perform daily open/close procedures according to company policy and procedures and ensure the completion of day to day operational tasks.
• Responsible for training and monitoring activities of recreation attendants.
• Inspect and operate equipment in compliance with the Palisades Tahoe safety policies and procedure to avoid unnecessary collisions or unsafe practices.
• Understand and develop an in depth knowledge of the products sold. These product categories include but are not limited to; Season Passes, Daily tickets, Adult and Children Ski School, and Resort Activities.
• Perform all duties of recreation attendant.

Requirements

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access).
• Willingness to learn RTP POS system.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear.
• Must be capable of walking or standing 80% or more of a normal 8 hour work shift.
• Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs.
• Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
• Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions.
• The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
• Hazardous Materials/Noise: The noise level in the work place is usually moderate.
• Equipment used in job: Snow tubes, POS, fencing, shovels, rakes, drills.
• Applicants must be 18 years of age.
• A Motor Vehicle Record review may be required as part of your job.

Qualifications

• High School Diploma or GED
• Two years related experience and/or training; or equivalent combination of education and experience