Recovery Support Outreach Case Manager

Essential Job Functions

• Conduct comprehensive assessments of clients' strengths, needs, and goals within the first 30 days of enrollment, with updates to be made every 6 months.
• Develop and implement individualized recovery support plans.
• Provide case management services, including linking clients to housing, employment, healthcare, and social services.
• Collaborate with clinical providers, peer recovery support specialists, and community organizations to ensure coordinated care.
• Be responsible for community outreach and external field follow-up with NPP participants (minimum 2 days in the field).
• Maintain accurate and timely documentation in compliance with organizational and regulatory requirements.
• Advocate for clients' needs in healthcare, legal, and social service systems.

Work Habits

• Demonstrates strong organizational skills and attention to detail.
• Maintains confidentiality and adheres to ethical standards.
• Works independently while also collaborating effectively with team members.
• P Practices cultural humility and fosters an inclusive, supportive environment.
• Exhibits empathy, patience, and a nonjudgmental approach to client interactions.

Professional Development

• Participates in ongoing training related to recovery, case management, trauma-informed care, and evidence-based practices.
• Sets seeks supervision and feedback to enhance professional growth.
• Maintains relevant certifications and licensure as required by PHMC.

Knowledge, Skills, and Abilities

• Strong understanding of substance use disorders, mental health conditions, and recovery principles.
• Knowledge of local and national recovery resources, including housing, employment, and healthcare services.
• Excellent communication, interpersonal, and advocacy skills.
• Ability to de-escalate crisis situations and connect clients with appropriate interventions.
• Proficiency in case documentation and basic computer skills.

Qualifications

• Bachelor's degree in social work, psychology, counseling, or a related field required.
• Minimum of two years of experience in case management, behavioral health, or recovery support services.
• Experience working with diverse populations and knowledge of trauma-informed care principles.
• Preferred: Lived experience with substance use or mental health recovery and/or certification as a Certified Recovery Specialist (CRS), Certified Peer Specialist (CPS), or equivalent.
• Preferred: Previous experience in a harm reduction, recovery-oriented, or community-based setting.
• Preferred: Bilingual abilities (Spanish or other languages).