Recovery Specialist

Overview

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary

Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.

Responsibilities

• Responsible for collecting on bad debt accounts
• Achieve monthly goals
• Make outbound calls and handle inbound calls to resolve bad debt accounts
• Locate customers to resolve bad debt accounts

Qualifications

• College degree preferred but not required; equivalent work experience will also be considered
• Two years of recent consumer collections experience; willing to train the right individual
• Skip tracing
• Third-party collections, auto collections, manual dialing
• Accountability to individual monthly goals
• Business Understanding And Demonstrated Skills And Knowledge In Credit and collections
• Communications – verbal and written
• Professional and persuasive communication
• Computer applications
• Negotiation
• Self-motivated Goal driven
• Organization Skills

The Following Individual Skills and Characteristics Are Particularly Important

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Company Benefits

• Company-paid benefits include: Medical, basic dental, basic life, basic accidental death, and dismemberment coverage Short term and long-term disability, Employee Assistance Program
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retail programs including 401(k) Plan with matching employer contributions

Pay

Market competitive compensation with rewards for high performance and special skills Bonus, incentives, awards, or sales commissions depending on position and level Base pay progression through lateral & promotional development on both managerial and technical career paths

Schedule

Normal working hours

Working Environment

Normal office environment

Equal Opportunity Employer

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran