Recovery Operations Specialist

About the role

This role serves as the operational backbone of the recovery process for Alivia Analytics.

Responsibilities

• Send 100% of client mailings on the agreed weekly (or prepay) schedule with zero missed cycles; log and tie all inbound letters to the system within 24 hours of receipt.
• Create and reconcile monthly (or prepay-cadence) invoices to the client invoice at 100% accuracy, tracking every adjustment with zero unexplained variances (tick-and-tie to inventory).
• Acknowledge 100% of provider inquiries (audits, records, discrepancies) within 24 hours, working to minimize provider abrasion.
• Capture and route appeals: acknowledge to the provider within 24 hours, keep payer and provider informed, and meet 100% of fair-hearing deadlines.
• Maintain 99% accuracy on all client-related work (client SLA standard is 98%).

Requirements

• 2+ years of healthcare claims experience.
• 2+ years working in Microsoft Office.
• 1+ year in a customer-facing role.
• Exceptional accuracy, responsiveness, and written and verbal communication skills.

Qualifications

The ideal candidate will have a U.S. work authorization.

Skills

• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to handle multiple tasks simultaneously and meet strict deadlines.
• Strong communication skills, both written and verbal.
• Experience with Microsoft Office suite.

Benefits

At Council Capital, we offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

The role is full-time and requires flexibility to meet the demands of the position.