Recovery Coordinator

About the Role

The LT Recovery Coordinator delivers exceptional customer service to all members and guests through professional interactions, account maintenance, and in-depth knowledge of LT Recovery products and services. This role maintains daily operations of the LT Recovery space and client accounts, anticipates member needs, and maximizes scheduling productivity. The coordinator also assists the Life Clinic Coordinator as needed.

Responsibilities

• LT Recovery Daily Operations
  • Open and close the LT Recovery space.
  • Maintain a cleaning schedule and report to the Personal Training Manager daily.
  • Ensure all equipment and products are in "Like New" condition; submit work orders for repairs or fixes as needed.
  • Order supplies for the LT Recovery space.
  • Possess knowledge of products and services offered within LT Recovery.
• LT Recovery Front Desk Operations
  • Answer all LT Recovery phone calls and check voice messages daily.
  • Check members in and out for all LT Recovery services.
  • Schedule client appointments for LT Recovery services.
  • Use professional email for daily communication.
  • Process client paperwork and manage client files with care.
  • Process transactions and payments for LT Recovery products and services.
  • Serve as an expert in client accounts and management.
• Member Engagement
  • Greet and check in members with a warm and professional demeanor.
  • Provide excellent customer service while developing relationships with members, clients, and guests.
  • Take ownership of LT Recovery events and communicate updates to team members and members.
  • Assist members/clients with equipment setup.

Requirements

• High School Diploma or GED.
• Office management or related experience.
• Knowledge or certification in exercise and sport science.
• Understanding of fitness, cardiovascular training, nutrition, and program design.
• Customer service experience.
• Ability to work holidays and weekends.
• Capable of performing aerobic activity for extended periods and able to bend, stand, reach, climb, and lift up to 50 pounds.

Preferred Qualifications

• Experience in a clinic office or customer service-based role.

Pay

This is an hourly position with wages starting at $14.75 and up to $17.75, based on experience and qualifications.

Benefits

• All Team Members
  • Fully subsidized membership.
  • Discounts on Life Time products and services.
  • 401(k) retirement savings plan with company discretionary match (for team members 21 years of age and older).
  • Training and professional development.
  • Paid sick leave where required by law.
• Full-time Team Members
  • Medical, dental, vision, and prescription drug coverage.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Pre-tax flexible spending and dependent care plans.
  • Parental leave and adoption assistance.
  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
  • Deferred compensation plan, if the team member meets the required income threshold.