Recovery Coordinator

Position Summary

The LT Recovery Coordinator delivers the highest level of customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of LT Recovery products and services. The role maintains day‑to‑day operations of the LT Recovery space and client accounts, anticipates member needs, maximizes scheduling productivity, and assists the Life Clinic Coordinator when needed.

Responsibilities

• LT Recovery Daily Operations – open and close the LT Recovery space.
• Maintain cleaning schedule and report to the Personal Training Manager daily.
• Ensure all equipment and products are “like new” and submit work orders for repairs as needed.
• Order supplies for the LT Recovery space.
• Knowledge of products and services offered within LT Recovery.
• LT Recovery Front Desk Operations – answer all LT Recovery phone calls and check voice messages daily.
• Check members in and out for all LT Recovery services.
• Schedule clients for appointments for LT Recovery services.
• Use professional email daily for communication.
• Process client paperwork and manage client files with care.
• Process transaction payments for products and services.
• Expertise in client accounts and management of client accounts.
• Member Engagement – greet and check in members with a warm, professional greeting.
• Provide excellent customer service while developing relationships with members, clients, and guests.
• Own LT Recovery events and communicate details to team members and members.
• Assist members/clients with equipment setup.

Requirements

• High School Diploma or GED.
• Office management experience or related experience.
• Knowledge or certification in exercise and sport science.
• Knowledge of fitness, cardiovascular training, nutrition, and program design.
• Customer service experience.
• Availability to work holidays and weekends.
• Ability to perform aerobic activity for the duration of a class and to bend, stand, reach, climb, and lift up to 50 pounds.

Preferred Requirements

• Clinic office or customer‑service‑based job experience.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring equal‑opportunity employment based on merit and qualifications.