Recovery Collector

In the Role

Help customers with financial servicing needs through inbound and outbound contact, utilizing negotiation skills to resolve account matters
Work with customers in a consultative manner, following all applicable laws, policies, and procedures
Prepare and mail Notice of Deficiency letters, affidavits for third-party collectors and legal teams, and garnishment paperwork for applicable parties, including court clerks, constables, and account employers.
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Determine account eligibility to transfer to appropriate third-party collection agencies

Requirements

• A High School Diploma or GED
• At least 1 year of experience in customer service, collections, or related field, with a focus on utilizing negotiation and influencing skills

Preferred

• Experience in collections call center environment, preferable within the automotive or financial services industry
• Active listening and communication
• Skilled at achieving and exceeding goals
• Ability to thrive in a fast-paced team environment

Location

On Site - West Valley City, UT

Work Schedule

The average work week is Monday through Friday from 9a-6p. The schedule includes one rotating Saturday every 6 to 8 weeks.

About the Company

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)