Senior Recovery Collector

About the role

The Recovery Collections Senior Portfolio Specialist is a highly empowered role that works creatively with customers while driving Clicklease’s portfolio performance goals. This much sought-after position offers the opportunity to directly influence delinquent account workflows, servicing strategies, operational processes, repossession efforts, and third-party recovery solutions.

Responsibilities

• Secure recovery payments and asset returns (primarily trailers) from charged-off accounts in an ownership-driven environment.
• Assess account history, asset type, past and present circumstances to determine appropriate next steps, including settlement, repossession, replevin, equipment sale, vendor solution, fraud review or legal.
• Persistent outbound engagement attempts using phone, text, email and other creative approaches to default customers and related stakeholders to remedy default.
• Maintain accurate account records, servicing documentation, and operational updates within company systems.
• Monitor portfolio activity and contribute to individual and team departmental performance targets.
• Cook with internal stakeholders and external partners regarding account actions, documentation, and compliance requirements.

Requirements

• A high school diploma or equivalent required.
• 5+ years of experience in commercial and/or consumer collections, repossession, legal, portfolio servicing, financial operations, customer account management, or related operational environments.
• Experience supporting delinquent account workflows or account resolution processes.
• Proficiency with Microsoft Office and business systems/platforms.

Qualifications

• Experience in small business lending or leasing, commercial assets, and portfolios management across all 50 U.S. states, as well as in consumer or financial services environments.
• Experience supporting legal collections, repossession coordination, replevins, fraud workflows, or settlement operations.
• Bilingual English/Spanish capabilities.

Skills

• Self-starter and innately motivated to make a positive and lasting difference for their customers, company and the small business community.
• Thrives on producing strong results, thinking outside the box, uncovering what others missed, and collaborating with other like-minded high performers to set the pace.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
• Paid time off and company holidays
• Paid maternity leave
• Professional development and learning opportunities

Pay

$50,000 - $100,000 (base $50k + commission + bonus = OTE up to $100k+!!)