Recovery Care Advocate Young Men's Program

About the role

Cumberland Heights is a 177‑acre campus community dedicated to providing the highest quality care for persons and families at risk for or suffering from chemical dependency. Treatment addresses physical, mental, emotional, and spiritual dimensions of recovery in a safe, loving, healing environment that combines professional excellence with Twelve‑Step principles.

The Recovery Care Advocate supports the interdisciplinary plan of care from admission through discharge and the first year of recovery post‑discharge, building trust‑based relationships, conducting post‑discharge follow‑up, collaborating with the treatment team, and promoting a safe healing environment.

Responsibilities

• Meets face‑to‑face with patients in treatment for an initial orientation about the Recovery Support Services Program features and goals.
• Builds patient trust through empathetic, understanding interactions, open dialogue, supportive recovery principles, and clinically accepted standards of care.
• Consults with patients on their current living environment, focusing on strengths and identifying existing recovery capital or assets that can be developed.
• Assists the program coordinator, primary counselor, case manager, and other team members by collaborating with patient and family to support specific treatment goals, objectives, and discharge plans.
• Conducts informational presentations about Recovery Support Services to patient groups as needed and deemed appropriate by the program coordinator.
• Develops a mutual agreement with patient, within program guidelines, for follow‑up contacts and support post‑discharge.
• Conducts scheduled and as‑needed post‑discharge contact with patients using telephonic, specialized software, and in‑person contacts.
• Communicates with family members, other healthcare providers, referral sources, and relevant internal CH staff regarding patient progress, as releases of information allow.
• Intervenes with appropriate resources/referrals or additional services, including crisis management, as patients’ needs require, documenting interventions in the designated manner.
• Appropriately documents all personal interactions in the designated manner.
• Documents information gathered in subsequent meetings that is germane to patients’ recovery (e.g., family, vocational, financial, medical, spiritual) in the designated manner.
• Promotes a safe and healing environment for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Ensures proper handling and distribution of company funds.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years of recovery experience, including current and active application of Twelve‑Step principles.
• CPRS certification preferred but not required.
• Valid Tennessee Driver’s License preferred (may use company van to transport patients).
• Basic computer skills and working knowledge of Microsoft Outlook, Word, and Excel.
• Experience with medical software programs preferred and/or ability to learn clinical software programs.
• Ability to problem‑solve, analyze, and interpret information.
• Excellent organizational skills and ability to prioritize for managing multiple tasks and assignments.
• Ability to adapt to changing circumstances and patient needs in a fast‑paced environment.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Knowledge of and ability to apply information regarding cultural/age/population‑specific characteristics to patients in the assigned area.
• Excellent written and oral communication skills with the ability to effectively speak, read, and write in English.
• Ability to interact with patients and co‑workers in a collaborative and courteous manner while providing guidance, instruction, and/or training.
• Ability to model/teach the Twelve‑Step programs and philosophy.
• Ability to react productively to change.
• Ability to de‑escalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis.
• Ability to present to hostile or disinterested groups.
• Knowledge of signs/symptoms of intoxication/withdrawal of alcohol and common drugs of abuse; knowledge of general options for treatment.

Benefits

• Medical, Dental and Vision effective 1st day of month following 28 days of employment.
• Employer Contribution for Health Saving Account or Health Reimbursement Account.
• 401K with Company match and eligibility after 90 days of employment.
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year.