Records Specialist

About the role

The Records Specialist plays a pivotal role in the centralized processing center of the Registrar's Office, specializing in student records for admissions and enrollment processes. They apply expertise in verifying document authenticity according to state and federal guidelines, ensuring compliance with institutional standards. Additionally, they collaborate with various departments to maintain accurate academic records and provide guidance on residency reclassification requirements.

Essential Functions

• Core Values Demonstration: Demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.
• Specialized Assistance: Provide specialized support for student records, serving as a subject matter expert in areas such as transcript printing, Continuing Education registration, Dual Enrollment, Enrollment Verifications, and Degree Verify requests.
• Document Authenticity: Apply specialized knowledge to verify the authenticity of documents according to state and federal guidelines.
• Issue Resolution: Identify and resolve routine discrepancies in student records, escalating complex matters to senior colleagues for resolution.
• Records Management: Facilitate the management of student records to maintain compliance with state, federal, and institutional standards, making necessary adjustments as required.
• Collaboration: Partner with departments statewide to ensure adherence to and implementation of appropriate protocols related to student records.
• Online Applications: Utilize various online applications to verify and maintain the accuracy of academic records efficiently.
• Residency Requirements: Provide guidance on acceptable forms of evidence to establish domicile and meet residency reclassification requirements.

Competencies

• Records Management: Proficiency in maintaining and organizing student records
• Document Verification: Ability to verify document authenticity according to guidelines
• Issue Resolution: Skill in identifying and resolving discrepancies in student records
• Collaboration: Ability to collaborate effectively with departments to ensure compliance
• Online Applications: Proficiency in using online applications for record-keeping
• Subject Matter Expertise: Knowledge and expertise in areas such as transcript printing and enrollment verification
• Residency Requirements: Understanding of residency requirements and ability to provide guidance

Requirements

• Associate's Degree, Bachelor's Preferred
• Exceptional experience may be considered in lieu of educational requirements
• 1-3 years of experience in student records management, higher education, or a related field
• May be required to take National Student Clearinghouse Training or Texas Higher Education Coordinating Board Reporting training due to responsibilities

Pay

Starting at 41,000