Records Specialist

About the role

Responsible for the processing and updating of student records related to institutional credit, credit by exam and experiential credit.

Liaison between department, faculty and students regarding issues regarding student transcripts.

What a Day Of a Records Specialist Looks Like

• Evaluates transcripts of transfer students.
• Determines coursework applicability and equivalency toward degree completion.
• Makes decisions regarding transfer of credits.
• Answers, screens, researches, informs, advises, records, processes and follows-up all customer requests efficiently and expeditiously as received by telephone, mail or personally from citizens, elected officials, agencies, and College faculty and staff.
• Affords assistance with awarding degrees via student information system.
• Participates in preparation for all commencement related activities.
• Oversees multiple graduation related duties including the completion of substitution requests, diploma mailing, replacement diploma request and any related duties assigned.
• Liaison among departments, functions, or groups, within the College.
• Communicates information to appropriate personnel.
• Identifies, evaluates, and makes corrections of documents.
• Logs documents received or completed.
• Proofreads typed copy to ensure accuracy.
• Reviews and revises report and documents for accuracy and completeness.
• Verifies or confirms that computer data input is accurate, complete, and usable for processing.
• Distributes information to personnel in programs, explains procedures, and clarifies new policies and procedures.
• Performs other job-related duties as assigned.

Education And Experience

• High school diploma or GED with additional training related to the position.
• One year of related experience.

Knowledge

• Knowledge Of Microsoft Office Professional or similar application.

Skills

• Skilled In Delivering a high level of customer service.
• Attention to detail while maintaining effective time and task management.
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service.
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public.

Licenses, Registration, Certifications, Or Special Requirements

• Regular physical attendance required.
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures.
• Must complete FERPA training within 30 days of employment.

Work Environment And Physical Demand

• Reach and grasp objects.
• Scoop, bend, kneel, crouch, or crawl.
• Use of video display terminal.
• Use of manual dexterity and fine motor skill.
• Communicate information orally and in writing.
• Receive and understand information through oral and written communication.
• Proofread and check documents for accuracy.
• Work a fluctuating work schedule.

Culture

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits

• Tuition fee waiver at PBSC,
• Tuition reimbursement,
• degree recognition award,
• educational leave,
• and more.

Public Service Loan Forgiveness institution

• Health and Wellness:
• Medical, dental, vision, disability, life insurance, parental leave, and more.

Generous Time Off

• Vacation,
• sick leave,
• holidays,
• spring and winter breaks offering additional paid time off.

Panther Perks

• Potential remote or hybrid opportunities,
• wellness programs,
• and apps related to stress management, nutrition, meditation, and more.

Professional Development

• Leadership programs,
• professional learning workshops,
• and more.

Retirement Investments

• State retirement plan options and voluntary 403(b) and 457 plans.