Records Researcher

About the role

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays an integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

The Researcher I is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Responsibilities

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Uses software programs to provide instant criminal results to clients.
• Examines internet databases to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive internet inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Contacts clients and outside resources via email and/or phone to verify information.
• Updates order statuses appropriately.
• Handles confidential information responsibly and with good judgment.
• Monitors and implements processing and system changes.
• Manages and tracks productivity time using Google Docs.
• Other duties as required.

Requirements

• Experience in customer service or with research/investigations is required.
• Experience with internet researching is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• High school diploma or equivalent is required. Bachelor’s degree is preferred.
• If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• 0 to 2 years of relevant experience is preferred.
• No supervisory experience required.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, arranging the off-site workspace in an ergonomically sound manner, and maintaining standard Internet speeds to work effectively.
• In a remote setting, the employee must ensure that all equipment and records owned by Asurint are maintained safely and securely and used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), though the employee may be required to work, attend meetings, or events before or after normal working hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be needed.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

• Medical, dental, and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

Pay

Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications, and any unique requirements or specialized skill sets relevant to the role.