Records Coordinator
About the role
The Records Coordinator position at Urban Park Services improves workflow control by supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. The role focuses on records coordination within parking service operations, ensuring decisions are based on current records rather than memory or guesswork.
Remote execution is considered complete only when records coordination leaves workflow control accurate, secure, traceable, and ready for the next authorized teammate.
Working Strengths
- Use Documentation and Task Management confidently in records coordination within parking service operations.
- Apply Service Operations without losing track of exceptions, owners, or deadlines tied to records coordination.
- Document Business Support decisions clearly so another teammate can follow the reasoning behind records coordination.
- Use sound judgment in Field Service Back-Office Support, especially when escalation is required instead of assumption.
How Success Shows Up
The practical outcome is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured through effective records coordination within parking service operations.
Responsibilities
- Coordinate the Records Coordinator workflow by helping the team document process issues that repeatedly slow execution.
- Review the Records Coordinator workflow by helping the team keep recurring work organized by owner and status.
- Maintain the Records Coordinator workflow by helping the team check incoming requests for completeness.
- Track the Records Coordinator workflow by helping the team route work to the correct next step.
- Own the Records Coordinator workflow by helping the team track unresolved exceptions through closure.
Role Details
Full-time, associate-level position. 100% remote within the United States.
Pay
Base salary: $42,000–$62,000 per year.