Records Coordinator

About the Role

Smile Doctors is seeking a Records Coordinator to join our growing team. In this role, you’ll contribute to our people-first culture by fostering passionate, caring relationships with team members and patients.

Responsibilities

• Welcome new patients and obtain orthodontic records.
• Maintain an on-time patient workflow and provide direction for following the schedule or seeing the next available patient.
• Greet new patients and family members, familiarize them with the clinic layout, and capture X-rays, photographs, and scans.
• Relay new patient information to treatment coordinators and doctors.
• Coordinate clinical records requests and manage patient treatment flow and scheduling.
• Maintain strict compliance with State, Federal, and other regulations.
• Perform after-care communication.
• May clean, sterilize, and prepare equipment.
• May cross-train to support multiple roles within the clinic.

Requirements

• High School Diploma or equivalent (required).
• Previous dental clinical experience (preferred).
• Bilingual (a plus, but not required).

Skills

• Ability to establish and maintain good working relationships with patients and coworkers.
• Effective verbal and written communication skills.
• Ability to listen and understand information verbally and in writing.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Us

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We prioritize a people-first culture, fostering a fun and encouraging environment while nurturing individual talents and strengths to help team members grow in their careers and beyond.