Records Coordinator

About the Role

This Records Coordinator role operates within a Philippine travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The position focuses on records coordination to ensure operational control, maintaining clear separation between confirmed facts, pending dependencies, and exceptions. Applicant screening is kept distinct from customer payment and visa-service operations, with no guarantee of visa outcomes.

Responsibilities

• Reconcile records with business support, ensuring each checkpoint leaves a visible source, owner, status, and next action within the travel agency’s operational context.
• Coordinate and document travel role status tracking, maintaining visibility of source, owner, status, and next steps.
• Manage workflows and deadlines, ensuring records remain traceable and unresolved items are assigned owners.
• Document processes and generate reports to support records coordination and operational transparency.
• Maintain quality control through source verification, surfacing repeated errors before they lead to downstream rework.

Key Capabilities

• Use Travbest Workflow Context and operations coordination tools confidently in a records-focused environment.
• Apply data accuracy standards without losing track of evidence or deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-ups, relying on outside confirmation rather than assumptions.
• Ensure role-specific handoffs combine documentation, cross-functional coordination, and records ownership; work remains open until status tracking and follow-ups are current.

Decision Quality Standards

Strong records coordination ensures operational control remains usable under the demands of the travel agency’s services. Completed work must be traceable, unresolved items must have assigned owners, and errors must be identified before causing rework.

Position Details

This is a full-time, associate-level role. Work is 100% remote within the United States.

Pay

Base salary: $41,000–$62,000 per year.