Records Coordinator

About the Role

We’re seeking a Records Coordinator to join our growing team. As an integral part of Serenity Orthodontics, you’ll contribute to our mission of providing world-class patient care with a people-first approach.

Responsibilities

• Welcome new patients and obtain orthodontic records.
• Maintain an on-time patient workflow and provide direction regarding the schedule or next available patient.
• Greet new patients and family members, familiarizing them with the clinic layout.
• Capture X-rays, photographs, and scans.
• Relay new patient information to treatment coordinators and doctors.
• Coordinate clinical records requests.
• Manage patient treatment flow and scheduling.
• Maintain strict compliance with State, Federal, and other regulations.
• Perform after-care communication.
• Clean, sterilize, and prepare equipment as needed.
• Cross-train to support multiple roles within the clinic.

Skills

• Ability to establish and maintain good working relationships with patients and coworkers.
• Effective verbal and written communication skills.
• Ability to listen and understand information both verbally and in writing.

Requirements

• High School Diploma or equivalent (required).
• Previous dental clinical experience (preferred).
• Bilingual (a plus, but not required).

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.
• Mileage reimbursement.

About Us

As an affiliate of the nation’s leading Orthodontic Support Organization, Serenity Orthodontics offers world-class patient care with hometown heart. We prioritize loving people first and straightening teeth second, fostering a people-first culture and a fun, encouraging environment. We nurture talents and strengths, helping each team member find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals to join us in changing the way the world smiles.