Records Coordinator

About the role

Coordinates and manages office activities and workflow processes to ensure efficient operations. Performs quality control of imaging/scanning and indexing functions for Banner and Workday systems. Assists with National Student Clearinghouse enrollment reporting and report corrections, processes requests related to enrollment and graduation, completes certifications and verifications. Performs basic administrative duties while making work-related decisions in accordance with existing Office of the Registrar’s policies and procedures.

Responsibilities

• Administers and coordinates department activities and office services.
• Responds to inquiries and requests regarding verification & certification of enrollment, graduation, registration, etc.
• Responds and completes transcripts, verifications, and licensure requests; assists faculty, students, alumni and staff via telephone, email and within the office.
• Maintains accurate record keeping procedures and processes (including filing and scanning of academic records) in accordance with college policy, accreditation standards, and privacy laws.
• Attends meetings as required; assists with orientation and convocation exercises; assists with commencement exercises; responds to inquiries regarding department policies, procedures and functions; completes and maintains required documentation and tracking reports for all related student academic processes.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree in Higher Education Administration, Business Administration, Public Administration, Information Systems, or a related field.
• Master’s degree in Higher Education, Educational Leadership, Student Affairs Administration, or a related discipline (preferred).
• Professional certification in records management, compliance, or higher education administration (e.g., Certified Records Manager (CRM), AACRAO professional development coursework).
• Three (3) to five (5) years of progressively responsible experience in a Registrar’s Office, Enrollment Management, or Academic Affairs environment.
• Experience working with a Student Information System, including transcript processing, degree audits, enrollment verification, and graduation clearance.
• Demonstrated experience interpreting and applying FERPA regulations and institutional academic policies