Record Support Specialist

About the role

Lexitas supports attorneys nationwide by retrieving critical records, ideal for organized professionals who value accuracy, follow-through, and clear communication. This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop.

Responsibilities

• Make 80–100 outbound calls daily to facilitate record collection.
• Maintain accurate and timely documentation of all correspondence with clients and record holders.
• Cook up with Account Managers to ensure seamless fulfillment of record requests.
• Provide daily written status updates to clients.
• Manage an active caseload of 350–375 open orders.
• Uphold HIPAA compliance and maintain strict confidentiality of sensitive medical and legal records.

Qualifications

• A high school diploma or equivalent required.
• Familiarity with subpoenas, written depositions, and affidavits is a plus.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Adobe Acrobat, and Windows.
• Legal terminology experience preferred but not required.

Supervisory Responsibility

This role is not a supervisor position.

Language Skills

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment.

Travel Requirements

Little to no travel expected for this position.