Record Inquiry Support Specialist

About the role

Join our dedicated team at DMV headquarters in Salem as a Record Inquiry Support Specialist. In this role, you will assist customers in navigating record access, resolving account issues and maintaining confidentiality and integrity of information in accordance with Oregon’s privacy laws. This role is well-suited for individuals who enjoy problem solving, delivering exceptional customer service and who can exercise careful judgment when handling sensitive information. For those who are passionate about customer service and are dedicated to serving their community, this opportunity offers a meaningful path forward. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Responsibilities

• Process and maintain Record Inquiry Accounts.
• Research and answer questions by phone or email from current account holders about their account (login issues, password resets, error messages, billing issues, general inquiries).
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests.
• Work primarily in a typical office environment; requires ability to sit or stand for long periods.
• Occasional travel may be required for training and meetings.

Requirements

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate’s degree in any field; OR an equivalent combination of education and experience.

Qualifications

• Demonstrated ability to work with confidential information and sound judgment when handling sensitive data while interacting with customers.
• Ability to work independently while following established procedures, policies and Oregon Privacy Laws.
• Effective research skills to assist in resolving discrepancies, system issues, and customer-reported problems.
• Demonstrated ability to remain calm and professional during difficult or escalated situations with customers.
• Strong verbal and written communication skills with the ability to effectively communicate account requirements to a diverse customer base, providing consistent information and timely follow-up.

Benefits

• Work/life balance
• 11 paid holidays per year
• Flexible work schedules
• Paid leave
• Public Service Loan Forgiveness opportunity

Pay

Salary range: $3,515 – $4,738 per month (non‑PERS). If you are already a participating PERS member or become PERS eligible, the range increases by 6.95%. Salary offer determined through an equal pay assessment based on your application materials.