Reconstruction Administrative Assistant

Key Responsibilities

• Estimate Approvals - Work with the insurance companies to get repairs approved.
• Follow up on Supplement Approvals - Monitor and track supplement approvals to ensure timely processing.
• Review and Clear Construction Messages/Emails - Regularly review and clear construction-related emails, messages from vendors and customers, ensuring all relevant information is appropriately recorded.
• Answer Phones When Needed - Assist in answering phones and providing support as required, ensuring a high level of customer service.
• Track Referrals to 3rd Parties - Maintain a comprehensive record of referrals to 3rd parties for reconstruction services, ensuring smooth coordination.
• Arc Matterport Scans - Organize and archive Matterport scans when a job is closed to facilitate easy access for future reference.
• Xactimate Level 1 Certification - Obtain Xactimate Level 1 certification within 90 days of employment to effectively work with Xactimate software.
• Assessment Site Visit - Conduct assessment site visits before 60 days of employment to gain a better understanding of the field operations.
• Audit Dash Compliance Tasks - Regularly audit compliance tasks related to Dash to ensure that processes are followed correctly.
• Prescreen Scheduled Consultations - Pre-screen scheduled consultations to ensure that they meet the necessary requirements, preventing unnecessary expenditure of resources on small projects.
• Assist with Scheduling Consultations and First Walks - Collaborate with the team to schedule consultations or initial walk-throughs, ensuring proper coordination and allocation of resources.
• Assist in Taking Deposit Payments and Final Payments When Necessary - Assist in taking deposit payments and final payments when necessary.
• Supplement Status Report - Maintain and update the Supplement Status report to keep all stakeholders informed of the progress of supplement requests.

Qualifications

• Xactimate Level 1 certification or the ability to obtain it within 90 days of employment.
• Requirement of experience with residential building construction.
• Strong organizational skills and attention to detail.
• Demonstrated ability to consistently follow through on tasks and projects, exhibiting a high level of persistence and commitment to achieving goals.
• Excellent communication and customer service skills.
• Ability to adapt to a fast-paced work environment.
• Proficiency in using standard office software and tools.
• Prior experience in a similar role within the restoration or construction industry is a preferred.

Benefits

• Health Insurance (including Vision, Dental, Long/Short term Disability)
• 401k with company matching
• Paid Time Off and Holidays
• Bi-Weekly compensation
• All tools and supplies are provided
• Advancement Potential
• Flexible work hours
• Work From Home available after 90 days trial period