Receptionist - York Cancer Center - Evenings

General Summary

JOB DESCRIPTION Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

Part Time, Evenings, Monday-Friday, varied hours between 3p-9

Responsibilities

• Provides assistance, guidance, and direction to patients and /or visitors.
• Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate.
• Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Affords assistance with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• (IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA) Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Required For All Jobs

• Performs other related duties as identified.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: Less than 1 year Up to 1 month experience.
• Required: 1 year Related work experience.
• Preferred: Knowledge, Skills, And Abilities Excellent communications, interpersonal and customer relations skills. Basic computer skills.