Evening Receptionist

Position Description

We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.

Responsibilities

• Greeting guests
• Answering calls
• Scheduling appointments
• Assisting with administrative tasks
• Maintaining positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies
• Explaining and orienting residents to facility services
• Resolving customer requests, questions, and complaints
• Serving as liaison between residents and other departments
• Conducting inquiries on customer satisfaction
• Identifying, researching, and resolving customer concerns
• Reporting trends to Quality Assurance Committee
• Following up on customer inquiries not immediately resolved
• Coordination of discharge planning with resident, family, rehab, nursing, and referrals to agencies
• Arranging for consults for residents annually or as needed
• Serving as a role model for superb customer service
• Ensuring adherence to Federal and State regulations, including participation in survey process and correction of deficiencies
• Completing clerical work for administrative and facility personnel
• Opening, delivering, and forwarding mail
• Transcribing materials
• Recording appointments and meetings for administrative staff
• Filing necessary documents
• Answering telephone and directing caller to correct station
• Referring to nursing home directory to ascertain station number of persons requested
• Taking messages for staff members
• Answering questions of callers according to nursing home policy
• Announcing notifications over public address system
• Updating resident directory including resident's names, room locations, and telephone extensions
• Arranging for service of office equipment
• Supporting business office functions as needed
• Receiving payments for services rendered and recording amount received
• Distributing petty cash and making change
• Preparing and distributing receipts for monies received
• Passing out and collecting employment applications

Qualifications

• High school Diploma required
• Proficiency with Microsoft office: Word, Excel and Outlook

Hours

Hours: 3pm-7pm; Weekends are 12-hour shifts (7am-7pm)