Receptionist (Stay Housed L.A. Coalition) – Client Intake Workgroup (South)

About the role

The Receptionist position is within the Client Intake Workgroup of Stay Housed LA Coalition, which provides tenants' rights resources to renters in Los Angeles County communities.

Responsibilities

• Answer a high volume of phone calls from tenants experiencing a housing crisis and promptly connect each caller with appropriate services, resources, or information.
• Conduct initial intake screening via phone, in person, and online with care and empathy.
• Apply a thorough understanding of detailed eligibility criteria when screening potential clients for legal services, considering funder requirements, conflicts of interest, and legal service priorities.
• Accurately enter and maintain intake and case information in online case management systems, documenting all client interactions while ensuring confidentiality.
• Schedule appointments and communicate effectively in writing via email, Microsoft Teams, and case notes with clients, colleagues, and partner agencies.
• Greet and assist walk-in visitors at LAFLA's community office, as assigned.
• Perform other clerical duties, such as photocopying, scanning, and filing.

Requirements

• Minimum of 1 year of experience in a receptionist, intake, or similar âfirst point of contactâ role.
• Outstanding verbal communication and interpersonal skills, with the ability to relate to diverse individuals with respect, patience, and humility.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records, while handling confidential information with discretion and professionalism.
• Working knowledge of Microsoft Office (Outlook, Word, Teams), Adobe, and Zoom applications.
• Prior experience working with people who are in high-stress situations is helpful.
• Commitment to LAFLA's mission to advance equal justice for people living in poverty across Greater Los Angeles.
• Bilingual in Spanish strongly preferred.

Qualifications

• Minimum of 1 year of experience in a receptionist, intake, or similar âfirst point of contactâ role.
• Outstanding verbal communication and interpersonal skills, with the ability to relate to diverse individuals with respect, patience, and humility.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records, while handling confidential information with discretion and professionalism.
• Working knowledge of Microsoft Office (Outlook, Word, Teams), Adobe, and Zoom applications.
• Prior experience working with people who are in high-stress situations is helpful.
• Commitment to LAFLA's mission to advance equal justice for people living in poverty across Greater Los Angeles.
• Bilingual in Spanish strongly preferred.

Skills

• Excellent verbal communication and interpersonal skills.
• Strong time management and attention to detail.
• Proficiency in Microsoft Office and other relevant software.
• Experience working with high-stress situations.
• Bilingual in Spanish (preferred).

Benefits

LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.

Pay

$52,500 - $61,417.57 annually DOE

Schedule

Immediate start, Continuous until position is filled.

Equal Opportunity Employer

LAFLA is an equal opportunity employer and selection will be based solely on merit without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

Contact Information

To apply, please submit a cover letter and resume online to ciwgjobs@lafla.org. Include âReceptionist â Stay Housed LA (SOUTH)â in the subject line.

Probationary Period

A six month probationary period will be required.