Receptionist – Client Intake Workgroup

About the role

The Receptionist – Client Intake Workgroup position at LAFLA is dedicated to increasing access to justice for the most underserved in Greater Los Angeles. Reporting on-site out of the Santa Monica office 4 days a week, this role requires a minimum of 1 year of receptionist, intake, or similar experience.

Qualifications

• Minimum of 1 year of experience in a receptionist, intake, or similar role.
• Outstanding verbal communication and interpersonal skills, with the ability to relate to diverse individuals with respect, patience, and humility.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records, while handling confidential information with discretion and professionalism.
• Working knowledge of Microsoft Office (Outlook, Word, Teams), Adobe, and Zoom applications.
• Prior experience working with people who are in high-stress situations is helpful.
• Commitment to LAFLA’s mission to advance equal justice for people living in poverty across Greater Los Angeles.
• Bilingual in Spanish strongly preferred.

Examples of Duties

• Greet and assist walk-in clients and visitors at LAFLA’s Santa Monica community office.
• Answer a high volume of phone calls and promptly connect each caller with appropriate services, resources, or information.
• Conduct initial intake screening via phone, in person, and online with care and empathy.
• Apply a thorough understanding of detailed eligibility criteria when screening potential clients for legal services, considering funder requirements, conflicts of interest, and legal service priorities.
• Accurately enter and maintain intake and case information in online case management systems, documenting all client interactions while ensuring confidentiality.
• Schedule appointments and communicate effectively in writing via email, Microsoft Teams, and case notes with clients, colleagues, and partner agencies.
• Keep the front desk and lobby areas organized, welcoming, and accessible, ensuring that informational materials are current and available.
• Perform other clerical duties, such as receiving mail and deliveries, photocopying, scanning, and filing.

How to Apply

Please submit a cover letter and resume online to [email protected] Include “Receptionist SM – CIWG” in the subject line.

Probationary Period

A six month probationary period will be required.

Benefits and Compensation

• Competitive compensation based on comparable public interest salaries.
• A generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan.
• Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.

Commitment to Employee Wellness

• Healthy work-life balance for all staff.
• Wellness related benefits and employee assistance programs through offered medical plans.
• Wellness Friday video sessions, a wellness content library, 15 LAFLA observed holidays, and generous time off benefits.

Sustainable Hybrid Work Schedule

LAFLA has adopted a sustainable schedule whereby employees get several Fridays off during the year. Depending on job classifications, some LAFLA staff are working on a manager approved hybrid work schedule, with the ability to work remotely up to half the week, if preferred, after the probationary period. The successful candidate must be local and willing to work from the assigned LAFLA location.