Receptionist – Client Intake Workgroup

About the role

LAFLA is a nonprofit law firm dedicated to increasing access to justice for the most underserved in Greater Los Angeles. The Receptionist position will be based at the Santa Monica Community Office.

Responsibilities

• Greet and assist walk-in clients and visitors at LAFLA's Santa Monica community office.
• Answer a high volume of phone calls and promptly connect each caller with appropriate services, resources, or information.
• Conduct initial intake screening via phone, in person, and online with care and empathy.
• Apply a thorough understanding of detailed eligibility criteria when screening potential clients for legal services, considering funder requirements, conflicts of interest, and legal service priorities.
• Accurately enter and maintain intake and case information in online case management systems, documenting all client interactions while ensuring confidentiality.
• Schedule appointments and communicate effectively in writing via email, Microsoft Teams, and case notes with clients, colleagues, and partner agencies.
• Keep the front desk and lobby areas organized, welcoming, and accessible, ensuring that informational materials are current and available.
• Perform other clerical duties, such as receiving mail and deliveries, photocopying, scanning, and filing.

Requirements

• Minimum of 1 year of experience in a receptionist, intake, or similar âfirst point of contactâ role.
• Outstanding verbal communication and interpersonal skills, with the ability to relate to diverse individuals with respect, patience, and humility.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records, while handling confidential information with discretion and professionalism.
• Prior experience working with people who are in high-stress situations is helpful.
• Commitment to LAFLAâs mission to advance equal justice for people living in poverty across Greater Los Angeles.
• Bilingual in Spanish strongly preferred.

Qualifications

• Minimum of 1 year of experience in a receptionist, intake, or similar âfirst point of contactâ role.
• Outstanding verbal communication and interpersonal skills, with the ability to relate to diverse individuals with respect, patience, and humility.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate records, while handling confidential information with discretion and professionalism.
• Prior experience working with people who are in high-stress situations is helpful.
• Commitment to LAFLAâs mission to advance equal justice for people living in poverty across Greater Los Angeles.
• Bilingual in Spanish strongly preferred.

Skills

• Microsoft Office (Outlook, Word, Teams)
• Adobe
• Zoom applications

Benefits and Compensation

• Competitive compensation based on comparable public interest salaries.
• A generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan.
• The organization is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees.
• Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.
• Commitment to employee wellness through a hybrid work schedule and robust benefits package, including wellness related benefits and employee assistance programs through our offered medical plans, as well as Wellness Friday video sessions, a wellness content library, 15 LAFLA observed holidays, and generous time off benefits.
• Sustainable hybrid work schedule where employees get several Fridays off during the year.

Pay

$52,500 - $61,417.57 annually DOE

Schedule

Immediate start, Continuous until position is filled.

Benefits

Continuous until position is filled.

Contact Information

To apply, please submit a cover letter and resume online to ciwgjobs@lafla.org. Include âReceptionist SM â CIWGâ in the subject line.

Equal Opportunity Employer

LAFLA is an equal opportunity employer and provides reasonable accommodations to qualified candidates and employees.

Application Deadline

Continuous until position is filled.