Receptionist - State Farm Agent Team Member

About the role

Bill Nelson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Aid in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Requirements

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Qualifications

• Highly organized and detail-oriented.
• Commitment to contributing to a positive and productive workplace.

Skills

• Excellent customer service skills.
• Ability to multitask and manage multiple priorities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Benefits

• Bonus based on performance.
• Competitive salary.
• Flexible schedule.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.

Schedule

Our office is open Monday-Friday 9am-5pm PLUS Evenings & Weekends by Appointment.

About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

Our office is located in St Charles, IL.

We have been in business since 1997 and currently have 6 team members at our agency. We have over 85 years of combined insurance experience in our office.