Receptionist - State Farm Agent Team Member

Tyna Carter - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are a close-knit, family-oriented team built around teamwork and integrity, with a strong focus on community involvement and work-life balance.

About Our Agency

Our agency was opened in 2011 and is led by a team of three. Before becoming a State Farm agent, the agency owner worked in banking, developing a passion for customer service, relationship-building, and helping people make informed financial decisions. Community involvement is central to our identity—we stay active with the Montgomery Area Chamber of Commerce, volunteer through our local church, and regularly participate in food drives, turkey giveaways, feeding the homeless, and other community events.

We foster a supportive environment where team members feel valued and appreciated, offering medical, dental, and vision insurance, a Simple IRA plan, licensing reimbursement, professional development opportunities, and team-building events.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Benefits

• Competitive salary ($38,000.00 - $42,000.00 per year)
• Health, dental, and vision insurance
• Simple IRA plan
• License reimbursement
• Performance-based bonus opportunities
• Paid time off
• Training and professional development
• Flexible schedule
• Opportunity for advancement
• Team-building events