Receptionist - State Farm Agent Team Member
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance. The agency has been serving customers since 1994 and has received awards including Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Crystal Excellence Award.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
About the Role
Stephanie Jameson - State Farm Agent is seeking a dynamic individual to join our team as a Receptionist - Agent Team Member. This is an in-office position located in Dundalk. The ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply.
Responsibilities
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers' needs.
- Support the team with various administrative tasks and projects.
Qualifications
- Previous experience in a receptionist or customer service role preferred.
- Strong communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
Insurance license not required, but eligible for a raise if obtained while employed.
Benefits
- 401(k) retirement plan
- Hourly pay plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential and opportunity for advancement within the agency
- Training and development
Pay
$17.00 - $19.00 per hour