Receptionist PT M_F 4:30PM-7PM

About Eastern Healthcare Group

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. We are committed to creating a nurturing, family-like atmosphere where staff develop meaningful relationships with residents and where exceptional patient outcomes are the standard.

Responsibilities

• Meet physical and sensory requirements stated below, and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when employee is unavailable.
• Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website, and other related information.
• Receive, sort, and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking, and distribution of office supplies.
• Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed.
• Handle other special projects and duties, as assigned.

Requirements

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year of customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook, Internet, and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of the organization and work well within a team environment in support of company objectives.
• Customer service-oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate, and simultaneously maintain multiple projects with a high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative, and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible, and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.

Physical and Sensory Requirements

• Moderate physical activity: Requires handling of average-weight objects up to twenty-five (25) pounds, including boxes of paper at five (5) lbs a ream, copying projects, mail, etc.
• Standing and/or walking for more than one (1) hour per day.
• Sitting for more than two (2) hours at a time.
• Requires consistent computer work with repetitive typing and concentrating on a computer screen.

Benefits

• Health Insurance
• Dental + Vision
• 401k
• Tuition reimbursement through ECPI
• Employee recognition programs
• Daily Pay