Receptionist PT M_F 4:30PM-7PM

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers, focused on resident-centered, quality care. Our workplace culture emphasizes uplifting people, fostering meaningful relationships with residents, and achieving exceptional patient outcomes.

About the role

Provide general office support with a variety of clerical activities and related tasks, including answering incoming calls, directing calls to appropriate departments, mail distribution, correspondence flow, and requisition of supplies.

Responsibilities

• Meet physical and sensory requirements of the role and work in the described environment.
• Identify and participate in process improvement initiatives that enhance customer experience, workflow, and work environment.
• Answer telephones or switchboard during scheduled shift and redirect calls to appropriate employees or departments.
• Transfer callers to voicemail when employees are unavailable.
• Provide callers with facility information such as address, directions, fax numbers, website, and related details.
• Receive, sort, and forward incoming mail; coordinate pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in ordering, receiving, stocking, and distributing office supplies.
• Perform other clerical duties such as copying, faxing, and filing as needed.
• Complete special projects and additional duties as assigned.

Requirements

• High school diploma or GED required; equivalent related work experience may substitute.
• Six months to one year of customer service experience or related office/clerical experience.
• Excellent phone etiquette and professionalism, with the ability to maintain confidentiality.
• Effective verbal and written English communication skills.
• Basic to intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook, and internet/intranet navigation.
• Ability to communicate at all levels of the organization and work well in a team environment.
• Customer service-oriented with the ability to work under pressure.
• Strong attention to detail, accuracy, and organizational skills; ability to prioritize and manage multiple projects.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative, and make independent decisions.
• Ability to handle new tasks without written procedures.
• Approachable, flexible, and adaptable to change.
• Ability to function independently, with personal integrity, and work effectively with employees and vendors.

Physical and Sensory Requirements

• Moderate physical activity, including handling objects up to twenty-five (25) pounds (e.g., boxes of paper, mail, copying projects).
• Standing and/or walking for more than one hour per day.
• Sitting for more than two hours at a time.
• Consistent computer work involving repetitive typing and prolonged screen concentration.

Benefits

• Health Insurance
• Dental and Vision coverage
• 401k retirement plan
• Tuition reimbursement through ECPI
• Employee recognition programs
• Daily Pay option