RECEPTIONIST (PT, 7:30 AM - 4 PM & 4 PM -8 PM)

Riverside Senior Life’s Receptionist is the first point of contact for patients, visitors, and staff, creating a welcoming and professional atmosphere within the facility.

Responsibilities

• Greet and direct patients, visitors, and staff; provide accurate information and route them to the correct departments.
• Answer, screen, and transfer incoming calls; manage messages promptly and professionally.
• Communicate housekeeping or maintenance concerns via walkie-talkie.
• Assist with confirming appointments in coordination with the Care-A-Van schedule and drivers.
• Perform clerical duties: filing, photocopying, scanning, managing office supplies, and placing supply orders.
• Provide basic information to patients and visitors about facility services, policies, and procedures.
• Support the Business Office Manager or Administrator by collecting resident/family payments and ensuring accurate deposits.
• Handle all patient information in strict compliance with HIPAA and other privacy laws.
• Adhere to all federal, state, and local regulations related to infection control, safety, abuse, neglect, and resident privacy.
• Complete all assigned training modules and courses in the Learning Management System to maintain required skills and knowledge.

Non-essential Duties

• Assist with special administrative projects as assigned by management.
• Maintain a clean, organized, and well-stocked reception area with brochures and forms.
• Help organize meetings, conferences, or special events held in the facility.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 1–2 years of receptionist or customer-service experience, preferably in a healthcare setting.

Physical & Environmental Requirements

Sensory & Activity Distribution

• Speech: Essential for phone calls, meetings, resident/family interactions, and training.
• Vision: Required for reading documents, computer entry, and accurate documentation.
• Smell: Useful for detecting electrical or fire hazards.
• Hearing: Necessary for phone calls, meetings, alarms, and emergency procedures.
• Touch: Required for writing, computer entry, and filing.

Physical Activity Distribution (Normal Workday):

• Sitting: 50%
• Standing: 17%
• Walking: 17%
• Bending: 5%
• Twisting: 4%
• Kneeling: 2%
• Squatting: 2%
• Reaching above shoulders: 1%
• Lifting: 2%
• Crawling, climbing, driving: 0%

Maximum Consecutive Time per Activity:

• Sitting: 30 minutes
• Standing: 10 minutes
• Walking: 10–30 minutes
• Bending, twisting, kneeling, squatting: 2 minutes
• Reaching above shoulders: 1 minute
• Lifting: 2 minutes

Lifting Requirements:

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Occasionally
• Above 35 lbs: Seek assistance or use lifting equipment

Repetitive Use:

• Simple grasping, pushing, pulling: Frequent, normal-weight items
• Fine manipulation: Regular computer typing and data entry

Exposure & Hazards

• Chemicals: Limited; refer to MSDS manual.
• Video Display Terminals: Extensive; frequent computer use.
• Blood/Body Fluids: Limited potential; minimal direct contact.
• TB/Airborne Pathogens: Limited potential; occasional exposure.

Environmental Conditions:

• Inside: 8 hours/day, normal temperature, lighting, and humidity.
• Outside: 0 hours/day.
• Noise: Average office levels.
• Atmosphere: Controlled indoor environment; no special hazards.
• Protective clothing: None required.

Benefits

Riverside Healthcare offers a comprehensive Total Rewards package for .5–1.0 FTE employees:

• Competitive base pay within the position’s range, plus shift differential and on-call premiums.
• Annual performance-based increases.
• Paid Time Off programs.
• Medical, dental, vision, life, short- and long-term disability insurance.
• Health Savings and Flexible Spending Accounts for eligible expenses.
• Defined-contribution retirement plan with employer match and financial wellness programs.
• Educational Assistance Program.

Paid leave hours accrue as you work for .001–.49 FTE employees.

Pay

USD $15.45 – USD $18.26 per hour.