Receptionist (Program Specialist I #667)

Duties and Responsibilities

• Provides appropriate phone coverage for the department and mail sorting, including screening calls and routing to appropriate program area.
• Serves as back-up phone assistance for the center.
• Responds to general program information questions from program participants.
• Performs follow-up calls with program participants needing to meet program deadlines.
• Affixes in resolving Web-Based Illinois Nutrition System (WINS) application general errors and omissions.
• Enters program application and contract data into the electronic application system for approval.
• Collections, compiles, and maintains assigned program and specific grant program information and databases for the child nutrition programs using the specific tracking system for each.
• Provides general program and administrative support including, but not limited to, maintaining databases; collecting, compiling, and maintaining program files; tracking program and grant application and claiming information; and preparing outgoing mail and certified correspondence.
• Performs other duties as assigned.

Required Qualifications

• A high school diploma or equivalent.
• One year of progressively responsible secretarial or programmatic experience involving multi-line phone systems, filing, and computer work.
• Knowledge of office practices and procedures.
• Proficiency in Microsoft Word and Excel.
• Excellent telephone and communication skills.
• Excellent organizational skills.
• Excellent interpersonal skills.
• Ability to work independently or as part of a team.