Receptionist (Part Time, Weekends)

About the Role

A part-time weekend receptionist who interprets company policies and employment law while serving as the first point of contact for visitors and residents.

Responsibilities

• Meets and greets all visitors to the facility.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches, and resolves customer concerns; reports trends to the Quality Assurance Committee and follows up on unresolved inquiries.
• Serves as a role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations, including participating in the survey process and correcting deficiencies.

Requirements

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.