Receptionist (Part-Time Weekends)

About the role

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative and business office support functions efficiently and in accordance with established procedures.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner.
• Identify visitors and direct to appropriate location.
• Process and record visitor information as defined by the facility.
• Answer incoming telephone calls; determine nature of call, and direct caller to appropriate individual or department.
• Operate paging, telephone system as required.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster.
• Adhere to HIPAA privacy law and regulations.
• Assist with the processing and organization of admissions paperwork.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained; store information in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities.
• Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Perform various duties such as word processing, copying, filing, sorting mail, order repairs through Maintenance Connection.
• Complete deposit slips and accounting for cash received.
• Provide support for other business functions that may include marketing, information and tours.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns from residents and/or family members or relay to the appropriate staff.
• Respond to resident and family member inquiries and resolve issue or direct inquiry to Business Office Manager or Executive Director as appropriate.
• Conduct small monetary transactions for stamps, meals, fax, copies, etc.
• Work with the Director of Resident Care Service to ensure new residents are oriented to the facility.
• Perform other essential duties as assigned.

Requirements

• High school diploma or GED.
• Prefer one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, e-mail and other computer skills.
• Ability to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly,